Contact
We are in Shenzhen, on the other side of the world, but only one message away.
Respuesta rápida
How do I contact MeliPrep?
MeliPrep answers on WhatsApp at +86 159 8986 1989 and by email at [email protected], in Spanish, English, Portuguese and Mandarin. The fastest way to get a quote is to send a photo of the product or a link to it, the estimated quantity and the destination city by WhatsApp. The reply arrives in under 24 business hours.
Where we are
Warehouse and office
Shenzhen, Guangdong, China
The global hub of hardware and consumer electronics.
What to send us
With these five details we can give you a landed-cost estimate without a second round of questions.
- 1 A photo of the product or a link to it (1688, Taobao or Alibaba)
- 2 The quantity you plan to order
- 3 Your target price, if you already have one
- 4 The destination city
- 5 Whether this is your first import or you have imported before
The chat opens with the fields already prepared. You only have to fill them in.
Frequently asked questions about contacting us
What information should I send to get a quote?
The more information you send, the faster and more accurate the answer. The useful items are: a photo of the product or a link to it on 1688, Taobao or Alibaba; the quantity you plan to order; whether you already have a target price; the destination city; and whether this is your first import or you have imported before. With that, MeliPrep can return a landed-cost estimate without a second round of questions.
How long does a reply take?
MeliPrep replies in under 24 business hours in any of the four languages it answers enquiries in. If the message arrives at the weekend or on a Chinese public holiday, the reply can take a little longer; the long holidays — Chinese New Year and the October Golden Week — are announced on the site in advance because they affect production schedules across the whole country.
Do you take calls, or only messages?
WhatsApp is the fastest channel and the one MeliPrep uses by default, because it allows photos, videos and documents to be shared. MeliPrep also answers by email when you need a documented trail, and by WeChat if you already operate in China.
Is there a minimum to request a quote?
No. A quote can be requested with no commitment and no minimum. If the order you have in mind is small, MeliPrep will say so and propose the arrangement that fits best — consolidating with another client or applying a flat minimum fee — instead of charging a percentage commission that makes no sense at that volume.